FAQ – Frequently Asked Questions
1. When will I receive my order?
For custom-made jewelry, production usually takes 2-3 days after your purchase. If your customization requires special or meaningful materials, we will source them as quickly as possible, and production may take 3-7 days to complete.
Once your order has been shipped, you will receive an email notification with tracking details. We also provide tracking updates every 3 days, so you can monitor your package’s journey. Be sure to check your inbox—your unique piece is on its way to you!
2. How can I customize a piece of jewelry that suits me?
We personalize your jewelry using BaZi (Four Pillars of Destiny) analysis to determine your most beneficial energy elements. Based on this analysis, we create a design tailored to your profession, lifestyle, personal preferences, and budget, ensuring a piece that aligns with your energy needs.
Our custom jewelry mainly includes bracelets and pendants, crafted with intention, balance, and spiritual significance. Whether you seek harmony, prosperity, or protection, we will design a piece that resonates with you.
3. What if I need my order urgently for a birthday, anniversary, or special event?
We require at least 9 days to complete a custom order. While we offer expedited shipping for an additional fee, the customization process itself cannot be rushed due to the care and precision required.
To ensure accurate energy calculations and high-quality craftsmanship, our artisans need sufficient time to handcraft each piece. We recommend ordering in advance to guarantee on-time delivery. Thank you for your patience and understanding!
Click to explore our Custom Jewelry Service and create a crystal piece tailored to your personal energy field.