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Privacy Policy

Privacy Policy

Privacy Policy

1. Introduction

At ElTao Energy (“we,” “us,” or “our”), we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website, products, and services.

By using our services, you acknowledge that you have read and understood this policy and agree to the collection and use of your data in accordance with this statement.

2. Collection and Use of Personal Data

2.1 What is Personal Data?

Personal data refers to any information that can directly or indirectly identify you. This includes data such as your name, email address, payment details, and browsing history.

Anonymous data that cannot be linked back to you does not constitute personal data under this policy.

2.2 What Personal Data We Collect

We collect personal data in the following ways:

A. Information You Provide to Us

When you interact with our services (e.g., creating an account, making a purchase, or contacting customer support), we may collect:

  • Name and Contact Details (e.g., email address, phone number)
  • Billing and Shipping Information
  • Payment Data (e.g., credit or debit card details)
  • Account Information
  • Customer Support Messages

B. Automatically Collected Data

When you visit our website, we collect device and usage data, such as:

  • IP Address & Browser Type
  • Operating System
  • Referring URLs & Clickstream Data
  • Approximate Geolocation
  • Time Spent on Our Website
  • Cookies & Tracking Technologies

For more details on cookies, please refer to Section 7.

2.3 How We Use Your Personal Data

We process your personal data to: ✅ Provide and Improve Services – To offer better products, optimize user experience, and conduct market research.
✅ Process Transactions – Securely manage payments and orders.
✅ Communicate with You – To send transactional emails, customer support responses, and marketing (with your consent).
✅ Enhance Security – Detect fraud, abuse, and policy violations.

📌 Legal Basis: Our data processing is justified under the General Data Protection Regulation (GDPR) and other applicable laws.

3. Data Security & Retention

3.1 How We Protect Your Data

We implement strict technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, or loss of personal data. These include:
✔️ Data Encryption
✔️ Secure Server Infrastructure
✔️ Access Control & Authentication
✔️ Regular Security Audits

3.2 How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

4. Sharing & Disclosure of Personal Data

4.1 When We Share Data

We may share personal data with:

  • Service Providers & Payment Processors (to facilitate transactions).
  • Legal Authorities (if required to comply with legal obligations).
  • Business Partners (only with your explicit consent for marketing purposes).

📌 Note: We never sell your personal data to third parties.

4.2 International Data Transfers

Your personal data may be stored and processed outside of your country. We ensure all data transfers comply with applicable data protection regulations.

5. Your Rights & Choices

5.1 Your Rights Under GDPR (for EU Residents)

If you are a resident of the European Economic Area (EEA), you have the right to:
✔️ Access your personal data
✔️ Correct inaccurate or incomplete data
✔️ Request Deletion (Right to be Forgotten)
✔️ Restrict or Object to data processing
✔️ Receive a Copy of your data (Data Portability)

To exercise any of these rights, please Contact Us.

5.2 How to Opt-Out of Marketing Communications

You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or by contacting us directly.

6. Children’s Privacy

Our products and services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us immediately, and we will take appropriate action.

7. Use of Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files that store information on your browser. They help improve website performance, enable security features, and provide personalized experiences.

7.2 Why We Use Cookies

We use cookies for:

  • Website Functionality (e.g., login authentication, shopping cart).
  • Analytics & Performance Tracking (e.g., Google Analytics).
  • Personalized Advertising (e.g., remarketing campaigns).

7.3 How to Manage Cookies

You can manage cookies through your browser settings or opt-out of tracking via third-party tools (e.g., Google Opt-Out).

8. Third-Party Websites & Services

Our website may contain links to third-party services. Please note that their privacy practices are not governed by this policy. We encourage you to review their respective policies before providing any data.

9. Legal Compliance & Government Requests

We may disclose personal data if required by law or if necessary to:

  • Comply with legal obligations.
  • Protect public safety.
  • Investigate fraud or policy violations.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes occur, we will notify you via email or an announcement on our website.

📅 Last Updated: 2025/3/4